FAQ

HOW DO I SEARCH FOR A PRODUCT?
Finding what you need at www.vastrakala.net  is very easy. Simply enter the product code (if you have it) or name into the quick search function at the top of each page

I’VE SEEN SOMETHING IN – STORE BUT IT’S NOT ONLINE. HOW CAN I FIND IT?
o    Our range of products on www.vastrakala.net is a select range of the merchandise available in our store. If you have seen something in-store but can’t find it on www.vastrakala.net, simply call on +91-9510777345 or mail us on vastrakala045@hotmail.com for further information.

DO I NEED TO REGISTER WITH VASTRAKALA.NET IN ORDER TO PLACE AN ORDER?
o    You do not need to register with www.vastrakala.net to make a purchase from our site. However, there are many benefits of becoming a registered www.vastrakala.net customer, including faster checkout and weekly emails with updates, offers and promotions.

HOW CAN I REGISTER WITH VASTRAKALA.NET?
o    To register for a www.vastrakala.net account, please select the ‘Register’ option on the top of the homepage

HOW DO I LOGIN / SIGN OUT TO MY VASTRAKALA.NET ACCOUNT?
o    If you wish to log in to your account select the ‘Sign In’ option at the top of the homepage and enter your username and password when prompted. To sign out of your account, please select the ‘Sign Out’ option at the top of the homepage.

HOW CAN I CHANGE MY PERSONAL DETAILS?
o    Simply log in to your www.vastrakala.net account and select ‘Change Personal Details’.

WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?
o    Simply click on ‘Forgot Password’ and we will mail your password on your email address. This option is available on the ‘Sign In’ page.
o    If you can’t remember which email address you registered with or still have problems signing in to your account, simply call on +91-9510777345 or mail us on vastrakala045@hotmail.com for further information.

CAN I PLACE AN ORDER FOR AN ITEM THAT IS OUT OF STOCK?
o YES! Please email vastrakala045@hotmail.com or call on +91-9510777345 to find out if the same can be arranged.

HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?
o As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic.

DOES VASTRAKALA.NET HAVE A SEASONAL SALE?
o Yes, like our offline Store, our online Store also offers seasonal sales. We will keep you informed via e-mailers, banners and notifications about our online sale from time to time.

HOW CAN I CHOOSE TO PAY ON VASTRAKALA.NET?
o We accept Visa, Visa Debit, MasterCard.

DO YOU HAVE CASH ON DELIVERY OPTION?
No. Advance payment has to be done.

WHEN WOULD THE PAYMENT BE DEDUCTED FROM MY CARD ACCOUNT? WOULD I BE CHARGED AS SOON AS I COMPLETE ORDERING ONLINE?
o Yes, an amount equal to your total order value will be blocked against your credit / debit card or net banking account limit, as soon as you complete the transaction. In the unlikely event that we are unable to ship your full order, you shall not be charged for any items which are not delivered to you, or shall receive a full refund for the amount of such undelivered items.

IS STOP-PAYMENT ALLOWED IN CASE I REALIZE MY CARD HAS BEEN MISUSED OR A PURCHASE MADE FRAUDULENTLY?
o You will need to report the incident to us at vastrakala045@hotmail.com and your card issuing bank.

HOW DO I KNOW IF MY ORDER HAS BEEN RECEIVED?
o After placing an order with www.vastrakala.net you will be sent an email to acknowledge that we have received your order.

HOW DO I TRACK MY ORDER?
o You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email or alternatively by logging on to your VastraKala.com account and selecting ‘Order History’.

HOW DO I KNOW YOUR WEBSITE IS SECURE?
o Ensuring www.vastrakala.net is as secure as possible is of the utmost importance to us. Our site uses software to provide high level SSL encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot guarantee over the security of the information you provide over the internet and as such we cannot be held responsible for it.

WILL YOU PASS MY INFORMATION ON TO OTHER COMPANIES?
o Your privacy is of the utmost importance to us. Your personal details will only be used by Vastra Kala and our carefully selected third party partners to ensure we deliver an excellent service to you, to process and deliver your order and maintain your account with us. We do not sell or pass your details on for any other purpose.

– HOW DO YOU NOTIFY ME OF ANY CHANGES TO YOUR SECURITY AND PRIVACY POLICY?
o Any changes we make to our security and privacy policy in the future will be updated in our terms and conditions.

WHAT ARE COOKIES? SHOULD I BE WORRIED ABOUT THEM?
o A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognized when they visit www.vastrakala.net – your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.