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Do you ship outside India?
Yes, we deliver to more than 200 countries in the world and offer different shipping options as applicable.
Are there any duties and taxes?
For customers within India, all prices specified on the website are inclusive of Indian taxes.
For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. VastraKala will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.
How do I know my order has been placed?
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.
How do I track my order?
Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.
When will I receive my order?
The estimated delivery time of each product is mentioned on product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 2-4 Weeks of receiving the order.
Orders within India should reach the customer within 12-15 days after the date of dispatch. Orders outside India should reach the customer within 4-5 days after the date of dispatch.
Can I change my shipping address after my order has been placed?
If there is an error in the shipping address you specified at the time of checkout, please email us at email@example.com or call us immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.
Are my items insured?
Yes, all our products are insured from the time they leave VatraKala to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.
If you have any additional shipping relating queries, feel free to email us at firstname.lastname@example.org or call customer care at +91 9872407145.